Jack Eller pieces are handmade in Los Angeles and are all made-to-order.

Current ship period is 2 to 3 weeks after order is placed.

You will receive a confirmation email after placing your order.

If you need a piece by a certain date, please email customer service at hello@jackeller.com BEFORE placing your order and we will try our best to accommodate your request.

Once your order is placed, you will have up to 24 hours to cancel or modify your order.

Since all pieces are made-to-order, we do not accept any return unless we have mistaken your order or you receive it damaged.

We do not cover shipping costs for repairs or damaged pieces after 14 days of receiving your order.

You will receive tracking information as soon as your order has shipped from our studio.

We ship via USPS or FedEx.

Currently we ship only within the USA, but can ship to other countries per special request.

Standard shipping typically takes 5-7 business days.

Expedited shipping typically takes 1-2 business days.