Shipping & Returns
If you would like us to ship your products outside of North America, kindly email us at: firstname.lastname@example.org and we would be happy quote international shipping directly with you. Please note that there is a $100 minimum order on all international orders. Please note that Jack Eller Studio is not responsible for the country’s duties and tariffs, brokerages fees or any delays due to custom's issues. We suggest you review your countries local import policies before inquiring with us to ship internationally. All international orders are final sale and we do not provide returns or refunds due to customs delays, holds, taxes, fees, or if your package is not deliverable due to your countries import restrictions.
All pieces are made-to order, refunds/returns are not accepted unless a mistake was made on your order or you received your item/s damaged.
We do not refund shipping costs for repairs/damaged items, and will only cover damages up to a week after receiving your item. We reserve the right to refuse any exchanges or returns if we believe your item was intentionally damaged.
Please contact us with any press inquiries at email@example.com
Leave us a message and we will get back to you as soon as possible.